Monthly Archives: May 2015

2705, 2015

Gas Leak Dangers

May 27th, 2015|Gas|0 Comments

WarningWe were called out to a property in Hampton recently. There was a very strong gas smell coming from the property.

Upon inspecting the property a huge gas leak was found in the copper gas line under the house.  The hole was so big our plumber could put his finger right into it to stop the leak.

This was an extremely dangerous situation as it would have only taken one little spark to set off a huge explosion that could have been fatal.

Luckily we got the problem fixed quickly and the gas line was safe again.

Here are our top 3 tips when it comes to gas leaks.

1. Call a licensed gas plumber ASAP. It is against the law for any person without a plumbing license to conduct works on gas. Safety is paramount when working with gas.

2. Do NOT attempt DIY. This is one area you must leave to the experts.  You will be able to find advice on how to conduct soapy bubble test etc online, but seriously – gas should be left to the professionals. Call one.

3. Do not wait. If you smell gas. Call a plumber. Any slight smell of gas in your home or business could mean that you have a gas leak. Check all appliances to ensure they are fully turned off first. If you still smell gas, call a plumber straight away.

2505, 2015

What makes a plumber a Master Plumber?

May 25th, 2015|Blogs|0 Comments

AuthenticWe conduct thousands of jobs each year.

We have been operating since 2002 and 63% of our clients are our loyal, repeat clients who appreciate great service and workmanship.

So I have been pondering the question lately. What makes a plumber a “Master” plumber?

Do you need to have an established business – is there a qualification period?

Is there rigorous testing? if so, who conducts these tests?

What standards need to met to qualify?

Don’t get me wrong, I’m all for having an association that helps develop the industry and provides some valuable tools for business owners.  But surely filling in a form and payment a yearly subscription fee does not constitute a “Master” in anything.

I’ve been witnessing some really unethical, dodgy work lately and it grinds my teeth. Literally.

I am frustrated that these tradespeople (I don’t want to call them plumbers – they don’t deserve the title) are getting away with shoddy, unprofessional work.

I pride my team on their workmanship and recognise that they are some of the best in the industry.  We take photos of all our work so that we have a good handle on quality control.  I like to know that my team are performing work to my standard.

I am proud to call myself and my team Master Plumbers.  We own that title. Not just because we pay a membership, but because We Truly. Just. Are.



2205, 2015

Hot Water Emergency

May 22nd, 2015|Hot Water|0 Comments

24HourServiceWe were called out to a plumbing emergency in South Melbourne overnight. The owner reported no hot water.

Upon our arrival we noticed that their existing hot water unit had burst and required replacement.

We isolated the cold water and gas to the unit so our customer could still use cold water overnight.

We recommended installing a 5 star gas external hot water system in the same location as the existing unit. We altered some copper pipework to the new unit leaving the existing gas/water isolation valves in position.

We did recommended changing these valves to the customer, however he did not want to go ahead with installing new valves.

We adjusted the PTR (Pressure and Temperature Relief Valve designed to relieve the increase in pressure caused by water expansion during the normal heating cycle) so that it is visible if there is any leakage.

We conducted a test on the gas line for safety and re-lit appliances.

The new hot water unit was filled up and flushed through. The gas was turned on and the new hot water unit was tested and commissioned. We removed the old unit, pack up and cleaned area.

The customer was grateful to have hot water back on and for our prompt service.

1905, 2015

Water Damage: The Fast and Furious

May 19th, 2015|24 Hour Plumbing|0 Comments

LeakingPipeImagine coming home after a wonderful night out to find a Locksmith, Plumber and Policeman at your home.

It’s happened, and it could happen to you too.

Heading out for a weekend away or holiday?

As a preventative measure remember to turn off you water at the main water meter so that in the case of an emergency your home is protected from major flooding.

We had a call one evening from an occupant in an apartment notifying us that water was entering through their ceiling.  They believed there was a water leak coming from the apartment above.

The occupant of the above apartment was away.

In addition to us attending, the police were called, as was a locksmith to enable us to enter the apartment and investigate the case of the water leak.

Upon us all entering the apartment is was very apparent that the cause of such incredible water damage was a burst flexible water connector.

In 96% of homes and businesses we attend, we see these hoses incorrectly fitted or about to fail and cause major flooding.

Water had flooded the apartment, damaged the carpet and furniture.  It was a mess.

In virtually every plumbing emergency call we receive, we guarantee to be on your doorstep within the hour.  In some cases, even quicker.

Being fast and responsive is key to minimising any further damage that water can cause to your home or business.

So next time you panic remember call the Plumbers who are here to Assist – PlumberAssist 1300 390 045.

We operate our 24 hour emergency service 365 days a year.


1805, 2015

How To Find A Water Leak

May 18th, 2015|Leak Detection|0 Comments

FloodedHomeLast week we had a customer call us enquiring whether we offer leak detection services.

“Of course we do”, came the reply. “Tell me what’s been happening”.

The customer had received a water bill for the last quarter for $3,000. An increase of over 400%!

Immediately the customer requested electronic leak detection services.

Our response is always to conduct testing as a process of elimination to determine what could be causing the water leak. Once all options have been exhausted, we can then safely conduct electronic leak detection.

We are proud of that fact that we have a 97% success rate for identifying and locating water leaks before the added expense of electronic leak detection is required. Thereby, saving our customers time and money.

Our team have over 30 years combined experience and because we are the plumbing maintenance experts, can confidently, in most cases, locate water leaks without the use of specialty equipment.

We ask questions, conduct thorough tests and use our eyes and ears (very important to listen for water) to determine what could be the cause of the water leak.

So here are our 3 Quick Tips for identifying whether you have a water leak in your home.

1. You have received a large water bill: Unless you have had a house full of guests for a lengthy time and water usage has increased, receiving a large water bill will be your first sign that something is wrong.

2. Your water meter is constantly moving quickly. Customers who call with a possible burst pipe would have noticed that with all water fixtures turned off, the water meter is still moving.  Again, a clear sign that there could be a water leak.

3. You can hear water hissing in the wall.  We have had calls where the customer can clearly hear a hissing sound coming from the wall cavity.  Could be a potential burst pipe in the wall.  There could also be water marks on walls, ceiling or floorboards start to buckle.

So if you notice any of these signs call your plumber immediately.  Just because you can’t see it, doesn’t mean it isn’t there.  Excess water in walls, under floors or in ceilings can cause untold damage and be a safety concern.

1505, 2015

How To Choose The Right Plumber

May 15th, 2015|Blogs|0 Comments


Bless the internet.

You can find almost anything, at any time, any where, for any price.

Lately I have been trialling an online service.  Our business is listed as a plumbing service provide.  Consumers go online and post jobs they have.

I thought that, considering our organic search rankings has taken an extended vacation to Timbuktoo, I would give this service a go. My gut said no, but my head said go.

I responded to each enquiry, called customers personally and dispatched a plumber out to help them.

What a waste of time.  All these customers were after was a dirt cheap price. Service or quality were not priority.

Should have listened to my gut.

The same can be said when choosing a plumber. Choose a service that feels right. Here are my 3 hot tips on how to choose the right one.

1. Recommendations, word of mouth.  Ask friends and family who they use. They will always be honest with you and only pass on a companies name and number if they had a good experience.

2. Is there a face behind the name? Calling the first company name that appears in a Google search is all well and good, but who are you dealing with? Who is the face that stands behind the name?  If the website says “we are a family owned and operated business” it would be great to see a picture of who they are.  CAUTION: stock images do not count!

3. What GUARANTEES do they give? One of our core values are Authentic.  We asked our team what that meant to them.  Words they used to describe what authentic meant to them were: genuine, real, from the heart.  Our guarantees mean something.  Our word is everything.

We have grown our team yet our roots remain the same. We pride ourselves on being a small company and being authentic matters to us. After all, we take it personally – all of it.

1405, 2015

Plumbing Problem Solvers

May 14th, 2015|Blogs|0 Comments


Having over 30+ years of combined experience diagnosing and solving plumbing problems Melbourne wide, we believe that with a great deal of knowledge, a little bit of common sense and a great deal of passion we can solve virtually any plumbing problem for our residential and light commercial clients.

We just had a call from a great customer who wants us to come out and quote replacing a new storm water line.  The insurance company sent out their plumber who proceeded to put the electric eel into the drain and tell them “it’s buggered”.When explaining their issue to Darryl, he straight away noticed something didn’t sound right.

Diagnosing plumbing & gas issues in your home is very similar to how a great doctor conducts his diagnosis.

We look at your house holistically and identify where the issue is and how long it’s been happening for to enable us to give you the right diagnosis to rectify the issue. We ask lots of questions and listen for clues.

Recently we attended a job for a Body Corporate to quote works for a diagnosis made by a previous plumber.  Upon a quick visual inspection of the property it appeared that the works to be quoted was not going to solve the problem.

The quote was to catch the water pooling at the bottom of a property.

How about this.  Let’s see where the water is coming from first, and solve that problem – rather than the band-aid solution of catching it at the bottom.  Kind of like taking panadol for a brain tumor.  The tumor is there, it hurts just like a headache, but it’s a tumor. Fix it.

Finding the problem first is paramount to providing a long term solution.

Conduct thorough investigations first, to come up with the best long term, economical solution.

After all, you would be very skeptical, disappointed and extremely angry if you went to your doctor and after a few minor tests such as taking your temperature, listening to your heart rate and taking your blood pressure, the doctor diagnosed you with a terminal illness.

Just like you expect your doctor to be licensed, competent, knowledgeable and have the relevant experience – you want your plumber to be the same.

So don’t call just any plumber. Call the plumbing maintenance EXPERTS – PlumberAssist.

We have built our reputation on solving the tricky problems.