Monthly Archives: October 2016

2610, 2016

How broken promises, lies and disappointment led us to serving our customers better and keeps our quality control in-house.

October 26th, 2016|Blocked Drains, Burst Pipe|0 Comments

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Yesterday I went on site to watch one of our team skillfully drive a 5 tonne excavator.

Big boys playing with big toys.

The job of a plumber isn’t just the typical stereotype of a bloke with his hands stuck down a toilet….even the equipment and technology used these days is a far cry from that image.

This week we are performing a dig up to rectify a boundary trap that has collapsed. The boundary trap is made of old earthenware and is approximately 3M deep.

Safety first.  Safety equipment is used to ensure our team and the community are kept safe.

But yesterday didn’t just happen by fluke or luck.  There has been days of frustration due to broken promises, lies and plenty of disappointment.

This led us to re-adjust our thinking, change the way we look at situations and find a solution to bring the very best service to our clients and keep scheduling and quality control in house.

Not all companies actually perform the works they have quoted.   Sub-contracting work out is common place in the construction industry and truth be told, not all companies have the knowledge, expertise, resources and infrastructure to perform bigger jobs like the one we are performing in-house.

There was a time earlier this year that we requested a job to be sub-contracted out to a contractor we had a previous relationship with and knew that the final product was going to meet our high quality standards.  We had spent lots of time with the customer, quoted the works and won the job.  Next step was to lock down the sub-contractor to begin works, something that is out of our control regarding their availability and timeframe.

We eventually locked the contractor down to a day and time and notified our client.

That day and time came and went…no sign of the contractor and although we had attempted several times to make contact – nothing. we got crickets.

Eventually we received a text notifying from the contractor letting us know that due to personal reasons he would not be undertaking any more work and closing his business down. We had lots of  little lies from this contractor before, but none so bold.

Communication and integrity are two of our core and they had both been compromised.

We then contacted our network and was connected to another plumber who we spoke to.  We told him the job is his he just need to re-quote it and turn up.  I think he actually did a site visit, but no quote and no communication.  Again disappointment.  This is how tradespeople get a bad reputation for not turning up or not sending the quote through.  The most simplest thing to do is just turn up – on time would be better.  This is something we have been doing for nearly 15 years.

The customer we had made promises to is a very good customer and we always fulfil on our promises.  So we told her that we would sort it out.

We went about and figured it out.  Safety equipment. Excavation. Resources. Time. Manpower. We got the job done and it was perfect.  Their home was left as though we were never there.  A very proud moment for us as we came together, worked as a team and got the job done.  We learnt lessons along the way and admittedly did not make any money on the job, but great lessons lead to a better service for our customers in the future.

A few weeks passed and we were driving along the road when we pulled up at a set of red traffic lights.  Next to our car on our left was a truck with two guys in it that belonged to the contractor whose business was apparently closing down.  So we rolled down our window and asked if “Bob” was working and the business was still up and running.  To which we received the answer of  “yeah of course”.

So, “Bob” we want to thank you. Thank you for providing us with the opportunity to step up and grow our business by offering our customers great service with full control of quality in-house and prompt scheduling without the need to coordinate and rely on a sub-contractor.

By keeping drainage works in house it allows us to provide our customers with a full end-to-end service.  We keep drainage machines, high pressure water jetters and drainage cameras in our vehicles and are ready for all your blocked drain, collapsed sewers, stormwater repairs and replacements and have the ability to re-line patches of drains as well.

Be careful when engaging a company to undertake major works like this. Here are 5 things to keep in mind:

  1. Is the company you have engaged undertaking the works?
  2. How will quality control be handled if they are not?
  3. Is everything included in the quotation ie  excavation, safety, reinstate of concrete?
  4. Is the company fully licensed and insured?
  5. How long has the company been operating for – will they answer their phone when something goes wrong?

Our team have a combined 35+ years of experience in all areas of drain repairs and replacements and customers have the benefit of not waiting weeks to get their problems fixed.

We can also put you in touch with our happy customers who have drainage works completed for peace of mind.   We conduct these major works for residential, light commercial and body corporate clients.

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2410, 2016

Work Desk vs Toilet – Which Has More Germs?

October 24th, 2016|Uncategorized|0 Comments

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Did you know that the desktop is one of the germiest places in the office and that 20-30% of women’s handbags have fecal bacteria underneath?

Or that the average work station is jam packed with more germs per square inch than the office toilet, a recent study in University of Arizona revealed.

Research to determine germ hot zones — areas that are prime habitats for viruses causing colds and flu — found typical office phones and desktops, including computer keyboards and mice, have up to 25,000 bacteria per square inch compared to a mere 49 bacteria per square inch on workplace toilet seats.

Office phones, desktops, computer keyboards and mouse, have up to 25,000 bacteria per square inch compared to a mere 49 bacteria per square inch on toilet seats.

A recent survey by the Centres for Disease Control and Prevention exposed some disturbing hand hygiene trends. It was discovered that one in three adults don’t wash their hands after using the toilet. One in four don’t wash after changing a baby’s diaper. Fewer than half wash after handling pets or cleaning up after them, only one in three wash after sneezing or coughing and hardly anyone washes after handling money, a major carrier of disease.

With more than 80% of infections carried through the environment, work desks become more susceptible to transmission of germs.

University of Arizona microbiologist, Dr. Charles Gerba says that coughing and sneezing can leave behind “a minefield of viruses” that can live on a surface for up to three days.

According to Health Canada, about 25 per cent of us are felled by the flu each season and 26 per cent get flu shots.

Here are 3 tips to keep your work area as clean as your toilet:

1. Avoid eating in your work desk. If you want to continue your work, make sure to clean

your desk afterwards. Always wipe before and after you eat, to clean any spills right away.

2. Wash your hands often and avoid touching your eyes, nose, and mouth. Hand sanitizers

are an excellent addition to hand washing.

3. Wet the hands with warm water, apply soap, lather for 20 seconds, rinse, towel dry and turn

the tap off with the towel.

Always remember, Stay home if you’re sick, avoid those who are ill, see a healthcare

provider when needed, get regular physical activity and maintain healthy nutrition. Manage

your stress, get enough sleep and wash your hands.

2010, 2016

Why Flushable Wipes Shouldn’t Be Flushed

October 20th, 2016|24 Hour Plumbing, Blocked Drains, Blogs|0 Comments

flushablewipes_1All too often we attend to blocked drains that are caused by flushable wipes and last night was no exception.  Last night we were called out to an emergency blocked drain in Box Hill. Upon the service experts inspection he found the sewer drain to be blocked at the boundary trap.

The service expert set up his drainage equipment including a high pressure water jetter and CCTV drain camera equipment to investigate the blockage to the boundary trap located at the rear of the property.

He found that the issues were located down the boundary trap and there were tree roots growing into the drain just past the inspection going to the main sewer.  The drain was full of tree roots and these so called “flushable wipes”

Kleenex’s range of flushable wipes are getting the thumbs down from consumer group CHOICE.

In 2015, Choice awarded these flushable wipes the Shonky Award.  Choice conducted tests on Kleenex’s ‘Clean Ripple’ range, finding the wipes post a blockage threat to household drainage pipes.

It’s claimed the so-called flushables cost the Australian water waste industry about $15 million to clear every year. One Aussie household was hit with a plumbing bill of $16,000 after the wet wipes clogged their pipes.

“Although the new wipes disintegrate more than the old wipes, they don’t break down fast enough,” said Choice Head of Media Tom Godfrey.

“We believe they post a blockage threat, particularly in the first several metres of pipe on the consumer’s property.”

Well, we agree and warn against the use of flushable wipes, that aren’t so flushable after all.  The issue of these flushable wipes can be exacerbated by the state of your sewerage drains.  If your drains are prone to clogging because of tree roots, then flushable wipes are only going to make it worse and clog quicker and more frequently.

Stick to good old toilet paper.  It will save you money in the short term and save you the frustration of a 10pm emergency call to a plumber too.