Frequently asked questions

Absolutely. Our phones are manned 24 hours/ 7 days – even on Christmas Day! Our vehicles are fully stocked and ready for just about any job. We understand that plumbing emergencies can happen at any time of the day or night and we are here to help.

We provide services Melbourne wide. With multiple vehicles on-road we offer fast service including emergency and 1 hour response across the Melbourne metropolitan area.

We always offer value for money and use a transparent charging system. We charge by the job, not the hour and take care to provide you with an exact up front price that will not change, even if the job takes longer. No unexpected surprises!

We have built our reputation by setting the On-Time n’ Tidy industry standard. Our Award Winning plumbers are reliable, prompt, neat and tidy and highly skilled. We respect your busy schedule and your home! We guarantee to give you a courtesy call when we are on our way.

When in your home our plumbers wear shoe covers, use mats to place their tools on and clean up after themselves thoroughly, leaving your home clean and tidy. They will explain things to you clearly and offer you a range of product and service options within our transparent pricing structure.

We offer a lifetime guarantee on our workmanship. Parts are subject to manufacturers warranties.

Together our team has a combined experience of over 50 years. We aim for the standard of our work, experience and knowledge to become industry benchmark. Our experienced highly skilled plumbers have built our reputation for quality work and customer satisfaction. We complete thousands of jobs annually and returning customers account for 40% of our work – a customer satisfaction loyalty which few other companies can match.

You will be 110% satisfied with our friendly, expert services. Our reputation is upheld by our qualified, insured, highly skilled plumbers who can efficiently resolve any plumbing issue, large or small. We provide an obligation free plumbing safety check on all your plumbing and advice for cost-savings and trouble-prevention. Read what our happy customers say here.

We can take care of all your plumbing needs including leaks, repairs, sewer and drain cleaning, water heaters, gas appliances and air conditioning – domestic or commercial.

We are expert in meeting commercial plumbing needs in restaurants, shopping centres, hotels and owners corporations. We offer fast reliable services including repairs, plumbing maintenance and installation of commercial drains, hot water, gas fitting, sewer, waste water, leaks, re-pipes and backflows.

Yes. As we conduct home safety inspections to ensure your home plumbing is functioning effectively. Our experienced plumbers have the right tools to check hot water, pipes for leaks, taps, toilets, gas lines and carry out a video investigation of the drain/sewer.

Drinking clean water is essential for our health. But we often drink soda or caffeine drinks and bottled water is expensive and plastic bottles harm the environment. We can install the most cost effective and environmental alternative for you – a water filter. For a one-time installation cost you gain unlimited clean drinking (and cooking) water for years to come.

Yes, you should test the pressure relief valve regularly and replace it if it fails to operate. As long as a tank has a functioning anode, it should not rust. Therefore you should have the anode checked. Manufacturers recommend replacing the sacrificial anode every 5 years. This will extend the life of your hot water unit.

If left undisturbed, roots from shrubs and trees will completely fill a pipe with multiple hair-like root masses at each point of entry. These root masses quickly become clogged with toilet tissue, grease and other debris flowing from your home to the main sewer, resulting in reduced flow, slow running drains and in most cases a complete blockage.

Once roots have entered the pipe, they continue to grow and expand, exerting considerable pressure at the crack or joint. This increased pressure often breaks the pipe and may result in total collapse, which requires repair or replacement of the sewer drain. We use state-of-the-art inline drain cameras to view and record your drain problems with roots.

You may want to check to see if a toilet or tap is leaking. Also check your hot water unit for any leaks. Our experience and knowledge will allow us to investigate for any possible burst pipes in or around your home.